I haven't received my download, where's my file(s)?

We send the email with your downloads the instant you purchase, but it may take a few minutes to arrive. Please remember check your spam folder. However, if you haven't received it after an hour, please contact us.‍

How many times can I download my file?

You have unlimited downloads available, but please save your file to your hard drive for easy future access

I've changed my mind, can I get a refund?

Since our products are digital, and you have access to the digital file forever, our company policy is not to give refunds. We pour our heart and soul into making these patterns the best they can be — to help you enjoy the process and learn through them. So if you're confused, overwhelmed, or have suggestions for future improvement, please don't hesitate to reach out. We do however offer refunds if you've accidentally purchased more copies than you intended. Please contact us at ali@arabesque-scissors.com.